Frequently Asked Questions

faq

What's a Quacker?

Quackers are noisemakers in the shape of a duck bill! They’re fun, they’re wacky and after your tour, they’re good for discounts around Seattle! Not just for kids, Wacky Quackers are a fun way to participate in the experience of your tour! Good for a thousand QUACKS!

Add a Quacker to your ticket for just $2.25!

Wacky Quacker

Can I request a Captain for my tour?

We have a crew of more than 35 extremely talented, funny, knowledgeable Captains, who will all surprise and delight you with their own great stories about Seattle. No matter who your Captain is, you’re guaranteed a great time. Unfortunately, our Captain schedule is constantly changing and we cannot guarantee the availability of a specific Captain for your tour.

Learn about our Wacky Captains!

Can I bring water or snacks on board the Ducks?

Of course! Yes, you can bring food or drinks on board the Duck. We have a gift shop at our Seattle Center location where you can purchase water, soda, snacks and candy, but please remember: this is a continuous tour without a restroom on board. We do recommend you “go before you go” and alcohol is not allowed.

What about alcohol? Can I bring beer on the Ducks?

No. Alcohol of any kind is not allowed on board the Ducks. If you appear to be intoxicated before or during your tour, or are disrupting other guests on your tour, we reserve the right to refuse service or drop you off at a safe location without a refund.

I’m celebrating! Can you tell my Captain?

Birthday

Sure! We love to celebrate! Ride the Ducks is great fun when you’re celebrating a birthday, anniversary or graduation! Whatever it is, if you’re celebrating something, tell our customer service team when you pick up your tickets. We’ll give you a crown and the Captain will know you’re a VIP!

Having a party? Groups of 10+ get a discount!

Are dogs allowed?

Pets are not allowed on the Ducks, but we do allow service animals on board with proper documentation. Although it’s not required, we ask that you make reservations in advance over the phone so that we can be sure to reserve a complimentary seat for your service animal.

Can I bring a stroller with me?

Kids love the Ducks and we have convenient stroller parking when you depart from our Seattle Center location. Unfortunately, strollers are not allowed onboard the Duck and we do not have anywhere to store them at Westlake Center. Ride the Ducks is not responsible for items stored at our location during your tour.

Do I need a car seat for my infant?

No car seat needed! The inside of the Duck looks like a school bus with bench-style seating for groups of two per seat. There are no seat belts on the Duck, so we don’t recommend car seats, but you’re welcome to bring a small baby carrier for the very young ‘uns. All guests need a ticket whether they are 3 months old or 103 years old, so no matter the age of the child, a seat will need to be reserved for him or her. Tickets for infants (0-2 years) are $1 plus tax.

Can I store my luggage with you while I ride the tour?

Ride the Ducks is tourist-friendly, so we understand if you need a place to keep your luggage for the duration of your tour. We are happy to store a few small items for you if you depart from our Seattle Center location. Unfortunately, we do not have space to store them at our Westlake Center location. Ride the Ducks is not responsible for items stored at our location during your tour.

I use a walker or a wheelchair. Is Ride the Ducks handicap accessible?

stairs

Due to the vintage nature of the DUKWs, Ride the Ducks of Seattle is not handicap-accessible at this time. All guests must board and de-board via eight steps on the back of the Duck. There are handrails and we can allow for additional time for boarding, but guests should be able to climb the stairs and sit on their own for the full 90–minute tour. We’d be happy to store a walker or wheelchair in our ticket booth when you depart from our Seattle Center location.

Is there a bathroom on board the Duck?

No. There are no bathrooms on board the Ducks, so we recommend you “go before you go”! We have portable restrooms at our Seattle Center location, but no bathrooms at our Westlake Center kiosk. (There are restrooms at the Westlake Center Mall on the 3rd floor.)

I’d like to give the gift of FUN! Do you offer gift certificates?

Of course! You can give us a call at 206-441-DUCK(3825) or book gift certificates online! When you book online, we’ll mail them to your billing address in 1-2 business days. If you’d like the certificates mailed directly to the recipient, please call us directly to speak with a customer service rep.

Buy Gift Certificates Online

Will I get wet on the tour?

Nope.

What if it’s raining?

It’s Seattle! Tours depart daily rain or shine! The Ducks are all equipped with a canopy and if it’s raining cats, dogs and Ducks, your Captain can roll up the clear vinyl windows!

I’m buying tickets online. What’s the difference between Duck A and Duck B?

We have multiple tours departing at the same time. The A, B and C helps us tell them apart. Duck A and Duck B offer the same tour, but on a different DUKW. If you are travelling with a group, be sure you all choose the same time and letter in order to ride together.

Where are the best seats on the Duck?

The Ducks are open-air vehicles, so every seat is a great seat on the Duck! Seats A1 and A2 behind the Captain do have limited legroom, so if you’re tall, we recommend selecting different seats.

What happens if I miss my tour?

All reservations are non-refundable, non-exchangeable tickets. Please arrive 30 minutes in advance of your departure time so you don’t miss the most fun experience in Seattle!